Delivery & Returns

Providing the products

Delivery costs. The costs of delivery will be as displayed to you on our website.

When we will provide the products.

We will deliver the products to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order.

We are not responsible for delays outside our control.

If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

If you are not at home when the product is delivered.

If no one is available at your address to take delivery and the products cannot be posted through your letterbox, you will be left a note informing you of how to rearrange delivery or collect the products from a local depot.

If you do not re-arrange delivery. If you do not collect the products as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 2 will apply.

When you become responsible for the goods.

A product which is goods will be your responsibility from the time we deliver the product to the address you gave us or you collect it from us.

When you own goods.

You own a product once we have received payment in full.

What will happen if you do not give required information to us.

We may need certain information from you so that we can supply the products to you. If so, this will have been stated in the description of the products on our website. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

Reasons we may suspend the supply of products to you.

We may have to suspend the supply of a product to:
-deal with technical problems or make minor technical changes;
-update the product to reflect changes in relevant laws and regulatory requirements; or
-make changes to the product as requested by you or notified by us to you (see clause 6).

Your rights if we suspend the supply of products.

We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. If we have to suspend the product we will adjust the price so that you do not pay for products while they are suspended. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 14 days and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.

Your rights to end the contract

You can always end your contract with us.

Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back), see clause 11;

If you want to end the contract because of something we have done or have told you we are going to do, see clause 2;

If you have just changed your mind about the product, see clause 3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;

In all other cases (if we are not at fault and there is no right to change your mind), see clause 5.

Ending the contract because of something we have done or are going to do.

If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
-we have told you about an upcoming change to the product or these terms which you do not agree to (see clause 2);
-we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
-there is a risk that supply of the products may be significantly delayed because of events outside our control;
-we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 14 days; or
-you have a legal right to end the contract because of something we have done wrong.

Exercising your right to change your mind (Consumer Contracts Regulations 2013).

For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.

How long do I have to change my mind?

You have 14 days after the day you (or someone you nominate) receives the goods, unless, your goods are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receive the last delivery to change your mind about the goods.
Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see clause 1), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods is completed when the product is delivered. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.

How to end the contract with us (including if you have changed your mind)

Tell us you want to end the contract.

To end the contract with us, please let us know by doing one of the following:

Phone or email. Call consumer services on 0800 212 438 or email us at productsupport@remington.com. Please provide your name, home address, details of the order and, where available, your phone number and email address.
Online. Complete the form on our website.
By post. Print off the form and post it to us at the address on the form. Or simply write to us at that address, including details of what you bought, when you ordered or received it and your name and address.

Returning products after ending the contract.

If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must post them back to us at Remington Consumer Services, Spectrum Brands (UK) Limited, Regent Mill, Fir Street, Failsworth, Manchester M35 0HS. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.

When we will pay the costs of return.

We will pay the costs of return:

if the products are faulty or misdescribed; or
if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.

How we will refund you.

We will refund you the price you paid for the products including delivery costs, by the method you used for payment.

When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:
If the products are goods your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 9.2.
In all other cases, your refund will be made within 14 days of your telling us you have changed your mind
Our rights to end the contract

We may end the contract if you break it.

We may end the contract for a product at any time by writing to you if:

you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due;
you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products; or
you do not, within a reasonable time, allow us to deliver the products to you or collect them from us.
You must compensate us if you break the contract. If we end the contract in the situations set out in clause 1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
If there is a problem with the product

How to tell us about problems.

If you have any questions or complaints about the product, please contact us. You can telephone our consumer services team at 0800 212 438. Our opening hours are 8am to 5pm Monday to Thursday and 8am to 4pm Friday.
Alternatively, you can contact us via our website or by writing to us at the following address:

Remington Consumer Services

Spectrum Brands (UK) Limited

Regent Mill

Fir Street

Failsworth

Manchester

M35 0HS